During COVID-19 State of Emergency, Community Care Licensing will work with the Licensee’s closely. CPR certification will be review and/or extended, however, it’s important the Licensee’s communicate with their LPAs. Click Here
Please contact Community Care Licensing because this only affects Small FCC’s and Exempt providers. Click here
Please contact the Enrollment Specialist at CRR 805.925.7071.
Although CRR encourages providers to drop off Child Care Attendance Sheets in the designated drop box for timely processing, providers may mail to:
Children's Resouce & Referral 124 W Carmen Ln Suite C Santa Maria CA 93458
Please refer to the guidelines given to you in your orientation packet for guidance. You may also call your Case Worker at 805.925.7071.
The due date to submit Child Care Attendance Sheets for processing is the third business day of the following service month that childcare was provided. Please see CRR’s current Calendar of Child Care Attendance Sheet.
No. CRR requires that Attendance Sheet be submitted for reimbursement monthly.
This is CRR’s way of validating account information that was submitted for Direct Deposit/ACH. If this amount was deposited, you will receive a live check mailed out to you the last business day of the processing month. Your next reimbursement will be fully deposited into your account.
Once CRR receives the notification from your financial institution, a live check will be mailed out to the address on file. Please note: a check will not be available until the bank notification is received and a second method for reimbursements will be required.
Once the Agreement Request is received it takes approximately 4-6 weeks for approval depending on the agreement requirements by type or program. For Trustline applicants this process may take up to 120 days.
Yes, you will need to be fingerprinted again to ensure your registration status.
Reimbursement is electronically deposited into to your personal savings/checking account.
Option 2 (When option #1 is not obtainable.): PayCard – reimbursement is electronically uploaded onto a CRR (prepaid) debit card.
A licensed provider has 10 non-operational paid days per fiscal year to be reimbursed. These can either be defined as holidays, in-service days or vacation days. Any additional days will be considered closures and not paid according to agreement guidelines. All closures must be reported to CRR in writing 30 days prior to the first day of closure to be honored. Exempt providers do not get paid for closures.
CRR may reimburse a licensed provider for a child absence when a valid provider’s personal contract specifies they charge for absences. For further clarification please refer to CRR’s Providers Guide or contact your Provider Contracts Specialist at 805.485.7878 ext. 457
A Non-operational day is a day that a provider is closed for childcare
A Fiscal Year for CRR is July 1 through June 30
You must submit your updated information in writing to CRR Case Worker.
CRR reimburses based on a provider’s preferred rate type and the Regional Market Rate set forth by the State. Please refer to your Provider Child Care Agreement for further explanation. To obtain a copy of the Regional Market Rate Ceiling visit the California Department of Education website at:
If you have a question regarding the amount of the calculated reimbursement, contact the Operations Department at CRR at 805.925.7071.
Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.
Please allow 10 business days before reporting to CRR if a reimbursement has not yet been received. CRR must allow for any delays in the postal service, financial institutions and/or account denials prior to resubmitting a reimbursement to a provider.
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Family eligibility is based on a variety of needs determined by state and federal regulations and local priorities. Eligible families are low income, are also working, seeking employment, enrolled in education or job training programs, homeless or medically incapacitated. Child Protective Services may also refer children.
Eligible families who are certified for the Alternative Payment Program (APP) may choose Child Care of their choice with a licensed Child Care center or Family Child Care home, or with an unlicensed adult such as a relative, friend or neighbor who will care for the parent’s children only. Or, eligible families may be enrolled by a specific Child Care center.
In APP all Child Care providers must complete an approval process with the appropriate Alternative Payment Program (APP) agency and receive a provider agreement before they can receive reimbursement for children in their care. Children in the same family can have different Child Care providers. Parents can change Child Care arrangements with prior approval by the Case Worker. Depending on the parents’ needs, children can receive services full-time or part-time, as well as in the evening, overnight or on weekends. This program does NOT reimburse private school tuition for children attending kindergarten or elementary school. Only before-and-after school childcare, as well as full-time during off-track, summer or holiday periods can be reimbursed.
In a Head Start or center-based program, your child will be enrolled in a specific center; in some cases the child must be three or four years old. When your name is next on the Children's Resouce & Referral Eligibility Waiting List, the agency will explain which of these programs you are being enrolled in.
"We cannot tell you how long you’ll have to wait on the Children's Resouce & Referral Eligibility Waiting List. When a person applies his/her name gets placed on a computerized waiting list. New families are enrolled when funding becomes available. This happens when families leave the program or when the agency receives new funds to expand the program. When we have openings (funding/money) available, the funding source requires us to enroll families starting with those with the lowest income.
Each applicant is responsible for keeping his or her application current. Failure to update will cause the family to be dropped from the Children's Resouce & Referral Eligibility Waiting List. You may call to update your information or to request an application whenever there’s a change in any of the following: Name, Address, Phone Number, Income, Marital Status, Family Size, Employment/Education.
You will be notified by phone or mail when funding becomes available. At that time your income, family size, and other information will be verified to assure that your family falls within the income rank we are currently enrolling. You will be asked to provide written documentation of your income; employment, school enrollment, and other information needed to determine eligibility for Child Care services. If we determine that your actual rank income puts your family higher than the ranks we are presently enrolling, your application will be returned to the Children's Resouce & Referral Eligibility Waiting List. You must have documented need for Child Care because you are working, seeking work, or attending school or training for all of the programs except for Head Start and State Preschool. If you do not have a valid need for Child Care at the time you are notified of enrollment, your application will be returned to the Children's Resouce & Referral Eligibility Waiting List unless you are being contacted by Head Start.